FAQ (Frequently Asked Questions)

🛒 What types of appliances do you sell?

We offer:

  • New appliances: with full 1 Year warranty OR 6 Months Warranty. It is clearly indicated on every product's description.

  • Used and Lightly Used appliances that are fully tested and cleaned: 3 Months Warranty on These.

  • Scratch‑and‑dent appliances

    with cosmetic imperfections but fully functional

Each item is clearly labeled so you know exactly what you’re buying.

 

🧾 Do your appliances come with a warranty?

  • Yes, all products come with a warranty.

  • 1 Year OR 6 Months Warranty for New Appliances and 3 Months Warranty for Used and lightly used Appliances.

 

🔄 What is your return or refund policy?

If you experience an issue, contact the store where you purchased the appliance so we can review your warranty options and process a Refund. The item should be as good as it was when you purchased it. 

 

🛠️ What happens if my appliance stops working?

If your appliance is still under warranty:

  • We will help coordinate service according to the warranty terms.

    If it is out of warranty:

    Repairs are the customer’s responsibility, but we can recommend service options.

 

🚚 Do you offer delivery?

Yes. Delivery fees vary by location.
Please ensure doorways, hallways, and installation spaces are accessible before delivery.

 

🔧 Do you install appliances?

Installation is available for all products purchased from us.
If installation is performed by a third party, we are not responsible for any damage caused by improper installation.

 

🧊 What should I expect from used or scratch‑and‑dent appliances?

These items may have:

  • Minor cosmetic imperfections

  • Signs of previous use (for used items)

  • Limited warranty

All functional components are tested before sale.

 

💳 What payment methods do you accept?

We accept major payment methods as listed in‑store or online.

You will need to complete your purchase online if you want to enroll in payment plans.

 

📦 Can I hold or reserve an appliance?

No, Items can not be held with a deposit.

 

🧽 Are the appliances cleaned before sale?

Yes. All used appliances are cleaned and tested.
Scratch‑and‑dent and new appliances are inspected before being placed on the sales floor.

 

📞 Who do I contact if I have an issue?

Please contact the store where you purchased the appliance.
We’ll help determine whether the issue is covered under warranty and what steps to take next.

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